NOC technicians have the responsibility of monitoring and maintaining the network, servers and any telecommunications equipment in the company datacenter. When the system malfunctions, the NOC technician troubleshoots the network, makes repairs and gets the system back up as quickly as possible. This can require the technician to work at all hours of the day, depending on when the network disruption occurs. Due to the complexity of networks, companies often have different levels, or tiers, of technicians, with each tier tasked with resolving more complex problems.
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